The Nigerian Communications Commission has directed mobile network operators to compensate subscribers in areas where network quality falls below prescribed standards.
The directive was contained in a statement issued on Sunday by the Commission’s Head of Public Affairs, Nnenna Ukoha, as part of efforts to strengthen consumer protection in the telecoms sector.
Under the new measure, affected subscribers will receive airtime credits based on their average usage and location in areas where service failures are recorded, with operators required to comply with existing Quality of Service targets.
The Commission also directed tower companies to reinvest fines into infrastructure upgrades, saying the move is aimed at improving network resilience and ensuring better service delivery across Nigeria.
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