The Nigeria Civil Aviation Authority, NCAA, has initiated enforcement action against five airlines, comprising two international and three domestic operators, for violating Part 19 of NCAA Regulations of 2023.
The NCAA said the violations include failure to refund passengers within the stipulated timeframe, non-responsiveness to authority’s directives, incidents of missing and manhandled luggage, short-landed baggage, and issues relating to flight delays and cancellations.
Also Read: Fulfil Your Obligations To Passengers Or Face Sanctions, NCAA Tells Airlines
Confirming the development without naming the airlines, Michael Achimugu, NCAA’s Director of Public Affairs & Consumer Protection, explained that while airlines are not always at fault for flight disruptions, NCAA regulations mandate specific actions they must take during such instances.
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