NERC To Launch Electricity Complaints App

News - by RadioNow / Feb. 14th, 2022

The Nigerian Electricity Regulatory Commission (NERC) is working to launch an application that will boost handling of electricity consumer complaints as it has intensified its partnership with the Federal Competition and Consumer Protection Commission (FCCPC).

At the signing of a Memorandum of Understanding (MoU) by both commissions in Abuja, NERC Chairman, Engineer Sanusi Garba, said the new pact was a step to ensure the delivery of improved services to electricity consumers.

The Executive Vice Chairman of FCCPC, Babatunde Irukera, said the pact marked the start of how the industry was regulated from a consumer protection standpoint and from a competition standpoint.

Briefing the press, Irukera said the new partnership would also ensure that the huge number of complaints received daily by NERC was satisfactorily attended to in time.

The Vice-Chairman of NERC, Musiliu Oseni, said NERC would soon launch a customer-centric app.


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