The Nigeria Civil Aviation Authority (NCAA), has expressed displeasure over the alarming reports of incessant delays, flight disruptions, and schedule changes without adequate notice to passengers by domestic airline operators.
In a statement Sunday evening, NCAA Acting Director-General, Captain Chris Najomo said errant airlines will be sanctioned appropriately without fear or favour, stressing that NCAA has stepped up its surveillance to monitor compliance with a view to fish out violators.
Captain Najomo, reiterated the need for airlines to improve their services as the Minister of Aviation and Aerospace Development, Mr. Festus Keyamo, is determined to enforce his five point agenda as mandated by the president.
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While noting that the current record of flight disruptions, poor customer experience and poor handling of passengers is unacceptable and must be improved upon, he said airlines must rejig their flight schedule to match their number of serviceable aircraft.
Furthermore, Najomo stressed that the NCAA will ensure that airlines fulfill their obligations to passengers or face sanctions.
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